Article 4 Right of Withdrawal

1. Should you have purchased goods or services from us, then you are entitled to a 14-day period commencing on delivery or on the conclusion of an agreement, during which time you may decide that you do not wish to retain the goods. In such case, you may return your order unopened without being required to pay a fine or having to provide justification (the costs of return are at your expense). Within 14 days of having received your return order, or where you have indicated that you wish to renege on an agreement, we shall refund the cost of your purchase in full using the same payment method with which you made your initial purchase. Refund shall be deposited to a bank account belonging to you that is known to us.

2. The direct costs of returning the goods are therefore at your expense. We shall provide notification of what the cost is thereof or provide you with an estimate should it not be reasonably possible to calculate this in advance. Where it is impossible to return the goods by mail, we will collect the goods from you at your location at no charge to you.

3. We are entitled to delay refund until such time that we have received the returned goods, or until such time that you provide evidence of having returned the goods to us, and this subject to the aforementioned item that occurs first.

4. During the 14 days following delivery, we expect you to handle the order and packaging with due care. Should you still wish to retain the option of returning the goods based on the aforementioned, then unpacking the good(s) shall only be permitted to the extent necessary for you to assess whether you are sure you wish to keep it/them. Returned goods must not have been opened or used. Should you return the goods, these must, where possible, be returned with the original packaging, including all accessories delivered and in their original condition and packaging, taking into account our instructions below.

5. Your return package may be sent via mail or courier.

6. To exercise your right of withdrawal correctly and with all due haste, with respect to both the delivery of services and goods, the form listed below may be completed and sent either to or to Fibre Mood bvba, Victor Braeckmanlaan 130, B-9040 Sint-Amandsberg. We shall send you an acknowledgment of receipt of your withdrawal by e-mail.  

(Complete and return this form only where you wish to revoke the agreement) - To: Fibre Mood bvba, Victor Braeckmanlaan 130 , B-9040 Sint-Amandsberg,

- I/We(*) hereby give notice that I/we(*) withdraw from our agreement with regard to the sale of the following goods/service from the following service (*)
- Ordered on(*)/Received on(*)
- Customer name(s)
- Address of customer(s)
- Signature of customer(s) (only where this form is submitted in hardcopy)
- Date (*) Cross out what does not apply.